“Hi! Can you tell me when my order will reach me?”
Your customer support gets this question nearly every 30 minutes. The speed at which you answer it will greatly impact your customer satisfaction. To provide an accurate and fast response you need access to data that shows you the order status and warehouse location. Your best tool here will be a database that collects such information from all touchpoints and presents it in a clear and organized manner. This helps your customer support to give a timely and satisfactory response.
Salesforce is a CRM (Customer Relationship Management) platform that offers a centralized view of managing and viewing customer data. It aids in managing customers, clients, and vendors efficiently and effectively. Salesforce provides services in various areas like marketing, sales, customer service, and commerce. It offers a centralized view for all the teams so that the whole company can focus on their customers provided the customer data.
Although Salesforce appears as a CRM platform, it is more than that. It has various cloud services like sales, marketing, and customer support. Salesforce can be customized and integrated according to business needs, making it the leading CRM platform.
The Salesforce development services can help businesses maximize their investment through customization, integration, and consulting. Salesforce developers use code and non-code functionalities to customize tables, generate reports, and even build new apps within the Salesforce platform. Make the most of your investment in Salesforce with an expert team of developers. OCloud Solutions offers Salesforce development services. As an offshore company, we offer a cost-effective solution and have an expert team of developers.
Our Salesforce Development Services
Our Salesforce developers are certified. As partners of Salesforce, we provide solutions to all sizes of companies, big and small. Our customized services include the following:
Salesforce consulting
Our experienced team can guide you through the customizations required for your business success. Consultants are proficient in understanding the business requirements and then communicating those to the developers. Since salesforce consultants with knowledge of the platform and business acumen make consulting an important salesforce development service.
Custom development
With this Salesforce development service, you can get customized solutions like custom reports and dashboards, custom workflows, custom integration with other systems, and even custom UI/UX of your Salesforce view. This kind of development will require the use of code by the salesforce developer. They will extend the functionality of the salesforce to meet business requirements.
Mobile app development
In this service, you can get mobile apps developed specifically for your salesforce. Like a mobile app for the sales team to view reports in Salesforce even when on the go. These are mobile apps integrated with the salesforce.
Salesforce Application Development
Among other Salesforce development services, application development service is of primary importance. It allows the companies to go beyond Salesforce’s preliminary functions and leverage it fully. With application development, our certified developers can build a specific application unique to your business. It can be a custom solution for your sales, marketing, or service.
Salesforce migration
Our skilled developers can give you tailored solutions and help you with migration on Salesforce. If you use any other CRM and have decided to shift to Salesforce, our team can help with the process. With data migration, reducing disruption, and making adoption quick, we ensure a secure and swift process.
Salesforce Integration Services
As a Salesforce partner, we can help you integrate your crucial apps with Salesforce for business success. This seamless integration will allow you to work better with your customers, clients, vendors, and departments. You can automate your business processes and deliver a seamless customer experience.
Salesforce Products We provide Salesforce Development Services for
Salesforce is not just one single cloud-based CRM platform. It offers various products for big and small businesses. These products are specific to different areas of business. For instance, it deals in products that cater to marketing, sales, and customer service. We offer Salesforce Development Services for the following products:
Salesforce Sales Cloud
The sales cloud is built for sales representatives and managers to track customer journeys and cater to new sales leads. It offers a consolidated view of the customer’s data with actionable insights. With Salesforce development services, you can build better customer relationships and create customized dashboards and reports. There is better pipeline management and lead tracking. Processes can be streamlined with workflows that automate processes. The team can collaborate on deals and contracts on a single platform. Additionally, with its sales AI and analytics, the team is updated about the sales forecast via specific dashboards.
Salesforce Marketing Cloud
Marketing Cloud offers customers data and analytics, giving selling campaign ideas for the audience. It will also give ways to enhance engagement via creative ideas and infuse personalization with generative AI. With its engagement feature, you can make every interaction with the customer personalized and beneficial. With Salesforce development services, you can customize marketing campaigns and have automated marketing process workflows. You can develop custom marketing apps for email marketing apps and landing pages. You can make marketing campaigns effective by tracking customer data and sending personalized and time-sensitive offers at the right time and when necessary. Additionally, you can integrate this marketing cloud with other platforms like e-commerce stores and social media to make your marketing efforts seamless and more effective.
Salesforce service cloud
Salesforce service cloud assists the customer support aspect of your business. It enables customer representatives to track customer orders, history, complaints, and cases. This complete information about the customer helps the representatives give better customer support and increase customer satisfaction. AI-enabled guides workflows and gives appropriate AI-generated replies to deal with the customer. With Salesforce development services, you can automate the customer services process, personalize customer support experiences, and measure the results of your customer support efforts more efficiently. Along with integrations, you can also create self-service portals and chatbots for your customers, reducing the workload on support staff.
Salesforce Lightning
This is Salesforce’s redefined CRM platform. It is faster and boosts productivity with easy-to-follow tutorials for the whole team. It offers a fully customizable experience customizing themes, color schemes, and branding elements for every user. You can make it fast for your sales team to track sales and respond by showing them pipeline management and focusing on the next step on the sales path. It takes app development further by allowing reusable codes for faster development. With the Salesforce development services, you can customize your Salesforce lightning for a better and faster experience.
Why Choose OCloud Solutions as your Salesforce Development Service Provider:
We are an offshore software development company offering various development services like software development, AWS services, AI services, and Salesforce development services. Our team of expert software developers is available around the clock, leading to fewer turnarounds. We have Salesforce-certified developers who are experts in offering cost-effective Salesforce solutions that increase business revenues. Offering solutions to big and small companies, helping them capitalize on their Salesforce subscription. We are Salesforce partners and we are informed about Salesforce and its advancements.
For these reasons, our clients are satisfied with our services as we help them scale and increase their ROI. We improve organizational flow by leveraging cutting-edge CRM practices that transform business strategies into action. We unite stakeholders in a business and engage employees to provide the best value.
Let’s discuss how we can help maximize your ROI by leveraging Salesforce CRM. Complete the contact form below and our team will get in touch with you.
FAQ’s
Salesforce Development means customizing your Salesforce CRM with the assistance of a Salesforce developer. These developers use JavaScript and Salesforce coding language (Apex) to customize the front and back end.
Salesforce app development is developing an app on the Salesforce platform for a specific purpose. For instance, a Salesforce app for sales reps to help identify and catch leads.
Salesforce development is mostly coding for customization for app development in Salesforce Lightning. There are also some low-code or no-code development for customized app development.
APIs are Application Processing Interfaces used by Salesforce Developers to send commands to the Salesforce platforms. There are various APIs like REST, SOAP, Bulk, etc.
We provide various Salesforce customization services like app development and integration. We work in all industries, including but not limited to real estate, healthcare, e-commerce, fitness, education, etc.